Page 118 - RedWhiteFleet_interiors_Sep10

OPPOSITE, left to right: onboard microphone. Although there was technically a script passengers, answer guest questions, and help to keep things
Deckhand Don Biddinger smiles to follow, deckhands often added their own flair to the lines. moving efficiently so that tour-takers are able to board the
for a photo on the dock between “It was really fun to be the talker,” says retired deckhand vessels on time for their designated departure. They are hired
tours. Deckhands are primarily
onboard personnel, and combine Tyree Willis. Sometimes the talker was also referred to as the in-house (although they are eligible for union cards) and
their technical ability to keep the “Golden Throat,” and it was always a coveted position among the job can often provide an excellent entry point into the
boat operating effectively with good the crew. “Some people just loved to do it,” remembers retired company for those looking to move up.
interpersonal skills to help tour deckhand and captain Chuck Hodge. “People would take That was the case for Captain Evan Williams, whose
guests with whatever they might need turns, and different people would do it differently. Sometimes first job within the company was as a summer-season ticket
during the trip. • A group photo of one guy would do the whole thing, three cruises a day.” agent in 2006. “I had decided beforehand that I wanted to
the guest service agents in front of the
Red and White ticket booth at Pier Current IBU president Marina Secchitano only spent one be a captain, I knew that’s what I wanted to do,” says Captain
43½. • Deckhand Marcus Holman day of her career working as a deckhand, but it was for the Red Williams. The job taught him more about the Red and White
(right) volunteers to sort out compost and White Fleet. “At the end of the day, they tell me to go down Fleet and helped him get his union card so that he could begin
from the trash bin. • A portrait of to the dock and tie the boat up . . . I was trying to throw the line applying for deckhand work. “It seemed like a foot in the
any questions they might have—from tour info to historical DECKHANDS Gregory Bolt, a dedicated guest [forty feet] up to the deck, just like you see in the movies, and door,” he says. Over the course of the next six years, he worked
facts to directions around Fisherman’s Wharf. Above all, their Projecting a calm demeanor while constantly assessing the service agent with Red and White the line kept coming down on the deck. Lead deckhand Linda his way up through the company, and in 2012 was hired as a
Fleet from 1999 to 2014.
main mission is to be helpful and engaging as representatives situation around them, deckhands must always be prepared to Hallford, she comes down and hands the line up. Everyone was full-time captain, making him one of the many success stories
of the company, promoting the tours and generating interest switch into emergency mode at any moment—including the BELOW: Two Red and White Fleet laughing and I said, ‘Couldn’t you have told me this!’” within the Fleet.
around the Red and White Fleet booth. possibility of entering the water to make a rescue. On a typical employee awards: the Service Star One lucky deckhand met his wife while working on a Red
The second main job of the guest service agents is to day, they greet guests, take photos, run security depending on (top) and Safety Award (bottom). and White Fleet cruise. “When I was a deckhand working a PHOTOGRAPHERS
manage the boarding process. They scan each guest’s ticket the day’s MARSEC level, and generally make sure that everyone PLEASE NOTE. Since the way color is displayed on a screen varies from tour to Alcatraz, I saw a pretty girl walking underneath where Red and White Fleet’s main mission is to provide positive
one monitor to another, there may be slight color variation compared to
for the tour and facilitate orderly boarding by forming the is having a fun, safe day on the water. As Joe Burgard likes to what your monitor displays. Colors will match PMS colors stated on I was working,” recalls Robert Estrada. “To get her attention, memories for their guests, and on-staff photographers help
artwork proof.
If an exact color match is needed, please compare Pantone Color Codes to a
line, directing people to the correct boat, and keeping things say, “Ninety-eight percent of the job is taking care of people; Pantone swatch for final approval of color scheme. If you do not have a I slammed a chair down and she looked up. We started talking to capture those special moments. Photographers are present
Pantone Formula Guide, you should be able find one at either your local
library or Printing Shop (Kinko's,Sir Speedy)
color discrepancies if the approved Pantone colors where used during
moving smoothly when there are large crowds. If anyone needs 2 percent is dealing with something that goes wrong.” Once final approval of the art work is given PinMart is not responsible for . . . and then we made arrangements to go on a date. We were for every tour and take photographs of each guest and group
manufacturing.
For your convenience you can download a free version of Adobe Reader at
www.adobe.com
assistance or has questions before getting on the boat, the guest The Red and White Fleet currently employs ten to fifteen PROOF ENTAILS A DESIGN CONCEPT WITH UP TO RED AND WHITE FLEET married a year later.” as they board the boat. Then, while the tour is out on the
SERVICE STAR
THREE FREE REVISIONS.
service agents are always on hand to get them what they need. full-time deckhands, depending on the season, in addition 3” PLEASE NOTE. Since the way color is displayed on a screen varies from Bay, those photographs are printed right in the offices at Red
ACTUAL LAPEL PIN SIZE 1-1/4”
And finally, once everyone is aboard the vessel and ready to to part-time deckhands that are hired on an as-needed basis 2.5” one monitor to another, there may be slight color variation compared to PLEASE CHECK SPELLING FOR ACCURACY TICKET AGENTS and White Fleet and mounted in a souvenir frame, ready for
what your monitor displays. Colors will match PMS colors stated on
artwork proof.
take their tour, it is the responsibility of the guest service agents through the union hall. In 1976, the Red and White Fleet took 2” If an exact color match is needed, please compare Pantone Color Codes to a PMS COLORS Attachment The Red and White Fleet employs between two and five ticket viewing and purchase as soon as the guests step off the boat
Pantone swatch for final approval of color scheme. If you do not have a
Pantone Formula Guide, you should be able find one at either your local
Military Clutch
library or Printing Shop (Kinko's,Sir Speedy)
to set all the guests up for the audio tour. This includes passing the then-progressive step of hiring four women as deckhands, 1.5” Once final approval of the art work is given PinMart is not responsible for Fastener agents, depending on the time of year. Ticket agents are often at the end of their tour. Red and White Fleet’s photographers
color discrepancies if the approved Pantone colors where used during
manufacturing.
out the radio and headphones sets, as well as instructing guests the first women to work in that position within the Fleet. 1” For your convenience you can download a free version of Adobe Reader at one of the first faces of the company to greet and interact play an integral part in the company’s goal of offering a
www.adobe.com
PROOF ENTAILS A DESIGN CONCEPT WITH UP TO
on how the tour works and how to choose the appropriate Before the advent of the prerecorded audio tours, the .5” 3” THREE FREE REVISIONS. WWW.PINMART.COM 187 WHITE with guests. From their station in the Red and White Fleet complete guest experience, by providing tour-goers with that
ACTUAL LAPEL PIN SIZE 1”
RED AND WHITE FLEET
SERVICE STAR
language of the sixteen offered by Red and White Fleet. captains or deckhands used to narrate the tours using an 2.5” 0” .5” 1” 1.5” 2” 2.5” 3” PLEASE CHECK SPELLING FOR ACCURACY ticket booth, they sell tickets and print boarding passes for keepsake to preserve the memory of their tour.
0”
BLACK NICKEL
(877) 746-6278 Attachment
PMS COLORS
2”
Military Clutch
Fastener
1.5”
1” BLACK
118 • Red and White Fleet Evolution • 119
187
.5”
WHITE
0” BLACK NICKEL
0” .5” 1” 1.5” 2” 2.5” 3”
(877) 746-6278